App / Mobile
These terms set out the rules that apply when you access bdjeel, create an account, make a deposit via bKash or Bank Transfer, and use any part of the platform. Access to bdjeel and its services depends on your local law and the eligible regions we support — please read these conditions carefully before you proceed.
When you open an account with bdjeel, you are entering into an agreement governed by these terms and conditions. Every action you take on the platform — from depositing funds through bKash to initiating a Bank Transfer withdrawal — falls under this agreement. These terms are the baseline; they do not change based on the device you use or the payment method you select. If a specific feature or section of the platform carries its own conditions, those will be displayed at the point of use and should be read alongside these terms rather than instead of them. Your continued use of the account after any update to these terms means you have accepted the revised version. We will notify you of material changes through the account dashboard or the registered contact method you provided at signup. Eligibility to hold an account depends on whether bdjeel operates in your region under applicable local law — this is your responsibility to confirm before registering. Where local law prohibits or restricts access, these terms do not override that restriction. If you have questions about a specific clause, contact our support team through the published channel in your account settings before proceeding.
Understanding where these terms begin and end helps you know exactly what you are agreeing to. Some areas of your experience fall clearly inside this agreement; others involve third-party services that operate under their own policies.
Any login, registration step, or account setting change you make on bdjeel falls under these terms. This includes identity verification steps shown in your account and the account security conditions you accept at the point of registration.
Deposits and withdrawals processed through bKash or Bank Transfer are covered by these terms. The conditions shown at the point of transaction — including minimum amounts and verification fields — form part of this agreement and must be followed exactly as displayed.
Game content supplied through our studio partners, lobby pages, promotional notices and any written content on bdjeel are covered under these terms. You may view and use this content within the access rights your account carries — you may not copy, redistribute or misrepresent it.
External services linked from bdjeel — including mobile wallet providers such as bKash — operate under their own separate terms. We are not responsible for the conditions, privacy practices or service interruptions of third-party platforms even where they connect to your bdjeel account.
These terms are not one-directional. You have specific actions you can take at any point while your account remains active. Your transaction history is visible in the account dashboard — scroll to the records section to see every deposit and withdrawal, including the payment method used and the date processed. If any account detail is incorrect — your registered contact number, email or payment method on file — you can update these through the account settings page. Each field shows the current value and the input required to change it. Where you believe a transaction record does not match what you authorised, you can raise a formal query through the support route listed in your account. We keep records of every completed transaction on our side, and we can cross-reference these against your account to resolve a discrepancy. If you need a copy of your terms acceptance record or transaction history for your own reference, request it through the same support channel. We handle those requests based on the data retention schedule outlined in the trust section of this page.
Open the transaction history section in your account dashboard to see a dated log of every deposit and withdrawal, including the payment rail used — bKash or Bank Transfer — and the status of each entry.
Account settings lets you update your registered contact details and payment method on file. Follow the field instructions shown on that page; some changes may require verification before they take effect.
If a transaction record appears inconsistent with what you authorised, submit a query through the support channel in your account. Include the transaction date and the payment method used so we can cross-reference our records efficiently.
You may request a copy of your terms acceptance record or a summary of your transaction history. Contact support with your account details and the specific date range you need — we will respond through the same channel.
If a clause in these terms is unclear or if you need to raise a concern about your account, the following channels are available. Use the route that fits your question — account-specific issues are handled faster when you include your account reference.
The live chat button is visible in your signed-in account area. Use this route for questions about a specific clause, a transaction condition or an account access issue tied directly to these terms.
Send a written query to the support email address listed in your account settings. Email is the right route for documentation requests, formal dispute submissions or any question where you need a written response for your records.
The help centre inside your account covers frequently raised terms questions, including how transaction conditions apply to bKash deposits and Bank Transfer withdrawals. Check this before contacting support — your question may already be answered there.
We manage your account data, cookies and security settings in line with the commitments described in these terms. Here is how each area works in practice.
Information you submit — including your payment details for bKash or Bank Transfer — is held to process your transactions and maintain your account record. We do not share this data with third parties outside what is necessary to process a transaction or meet a legal obligation in a supported region.
We use cookies to keep your session active and to remember your account preferences across visits. You can review and adjust cookie settings through your browser. Certain functional cookies are required for the account and payment flows to operate correctly — disabling them may affect how transaction pages load.
You are responsible for keeping your login credentials secure. If you suspect unauthorised access to your account, contact support immediately through the live chat route in your signed-in area. Do not share your password or payment method details with any third party.
We retain transaction records and account data for the period required under applicable rules in the regions we operate. If you want to request a change to your stored data or understand our retention period, contact our support team via the email route in your account settings.
These are the questions we receive most often about how bdjeel's terms and conditions work. Each answer refers to a specific part of the agreement or a step you can take in your account.
Yes. Every transaction you process through bdjeel — including bKash deposits and Bank Transfer withdrawals — falls under these terms. The specific conditions for each transaction, such as minimum amounts and verification fields, are displayed at the point of use and are part of this agreement.
We will notify you of material changes through your account dashboard or your registered contact. Your continued use of the account after the update is published means you accept the revised terms. If you do not agree, you should stop using the account and contact support to close it.
Access depends on your local law and the eligible regions bdjeel supports. These terms do not override any restriction that local law places on access. It is your responsibility to confirm whether access is permitted in your location before registering or depositing.
Open the transaction history in your account dashboard to check the recorded details. If the entry does not match what you authorised, contact support through live chat or the email route in your account settings. Include the transaction date and payment method so we can cross-reference our records.
bKash operates under its own separate terms and privacy policy. When you use bKash to fund your bdjeel account, the transaction crosses both platforms. bdjeel's terms cover what happens inside your bdjeel account; bKash's own conditions govern their side of the transfer.
Contact support through the email route listed in your account settings. State the date range you need and whether you want the transaction log, the terms acceptance record, or both. We will respond through the same email channel within the period noted in our data retention policy.